Terms and Conditions

Cancellations, Refunds and Returns

Please note that orders for goods that have been custom made or personalised cannot be returned for a refund unless faulty or damaged.

As all our items are handmade please allow up to 14 working days for delivery.

1

Orders will be made to the sizes provided when ordered. Any mistakes when measuring are not the responsibility of Bootstrap Leather. We cannot accept returns or offer refunds on items that were measured wrong.

1.1

Upon receiving your order, if it does not live up to your expectations you have the right to return them within 7 days. This excludes any bespoke, personalised or embossed items.

1.2

We cannot accept returns on bespoke, personalised or embossed items unless there is a fault with the product.

1.3

If you intend on returning a product you must let us know in writing or via email, please enclose your name, type of product you would like to return and the reason you want to return your item.

1.4  

When returning an item you are responsible for postage costs.

1.5

All returned items need to be in new, unused and unmarked condition.

1.6

A refund will be given once the item has been returned to us.

Incorrectly Delivered Goods

In the case of incorrectly delivered items, items must be in as new and unused condition when returned to us. If you have received the incorrect goods, please contacts us immediately. As soon as we receive the incorrect goods back, we will arrange delivery of the correct goods and refund the postage costs incurred.
We recommend using a signed for service to return any goods.

Ordering

If you would like to order from Bootstrap Leather you can order straight from our website and pay by Card or PayPal.Orders will be made up to the sizes provided when ordered, any mistakes when measuring are not the responsibility of Bootstrap Leather. We cannot accept returns or offer refunds on orders that were measured wrong.  

World Wide Shipping

We are happy to accept orders from outside of the UK. Please contact us for shipping costs. Please note when ordering from outside the UK you may incur an import tax duty when the parcel enters your country. You will be liable to cover this cost.

Postage
All items sent within the United Kingdom are sent singed for via Royal Mail, these items take roughly 2-3 working days to be delivered. International parcels are sent International Tracked and Signed for via Royal Mail. Items sent outside of the United Kingdom take between 5 and 10 days to be delivered.